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3096839 - Analysis Office is hanging when trying to reconnect to BW system

Symptom

Analysis Office is freezing/hanging when trying to reconnect to BW system.

The trace of AO (see SAP note 2129389) ends with following entries when AO hangs:
----------------------------------------------- 
Run cancelable action Executing server function "RSAO_GET_REENTRY_TICKET"
Waiting for tasks
+++ Execute function in new task - task id <XYZ>
-----------------------------------------------

The task <XYZ> never ends and the expected entry below is not found in trace:
-----------------------------------------------
+++ Execution of function finished - task id <XYZ>
-----------------------------------------------


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Environment

SAP BusinessObjects Analysis, edition for Microsoft Office

Product

SAP Analysis for Microsoft Office all versions

Keywords

freeze, freezing, freezes, hangs, hang, hanging , KBA , BI-RA-AO-XLA , Excel Addin , Problem

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