SAP Knowledge Base Article - Preview

3096686 - Support for Contact Content features vs SQL 2012 and SQL 2014 Servers

Symptom

  • While using FP17, it was identified that the new SQL feature that uses JSON Support could prevent some CCtr SQL installation procedures from running/completing
  • The above will cause the "Operative database Server" installation to fail when SQL versions 2012 and 2014 are used
  • In the “Database_Installation_[version number]”.log, you may see the following errors:

    • Review error in D:\SAP\ContactCenter\logs\XYZ_DB\XYZ_DB_Operative_Procedures_[DB_NAME]_Operative.rpt
    • Partial listing of the file follows:
    • Msg 102, Level 15, State 1, Server SRV123XXX, Procedure GetContentChat, Line 24
  • This "JSON Support" means that the Contact Content Reporting will be done using compact json format.


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Environment

  • SAP Contact Center 7.0.17.0
  • Microsoft SQL Server 2012
  • Microsoft SQL Sever 2014

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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