SAP Knowledge Base Article - Public

3096632 - Help Text is Missing in Offer Approval - Recruiting Management

Symptom

The Help Text disappears once the Offer Approval is sent.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting
  2. Select Job Req ID
  3. Select Candidate you would like to to give an Offer to
  4. Select 'Offer Approval’
  5. One of the fields that has Help Text is left blank:
  6. Click Send for Approval
  7. Notice that the Help Text is missing:

Resolution

The Engineering Team are currently looking into this issue.

Any updates we receive will be updated in the KBA.

Keywords

Offer Approval, Help Text missing, Help Text , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Known Error

Product

SAP SuccessFactors Recruiting all versions