SAP Knowledge Base Article - Preview

3096335 - Reopen of "445762 / 2021 Supervisor Dashboard - Agents tab leads to program error"

Symptom

  • When using the Supervisor Dashboard, some users get a dump while accessing the Agent Tab/Icon in SD
  • The chrome console logs capture the following messages:
    "ERR> Component::render Cannot read property 'enabled' of undefined - TypeError: Cannot read property 'enabled' of undefined at  [application URL]
    at Array.filter (<anonymous>) "
  • The user can login to SD without any problem.
  • Every "tab" except the Agent tab is working.
  • When the user is clicking the Agent tab, then the application crash information is displayed in the browser.
  • The issue only affects some users.
  • Recreating the user (Copy) has the same problems.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

SAP Contact Center 7.0.16.100

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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