SAP Knowledge Base Article - Public

3096174 - BIB replication: SOAMANAGER error SoapFault:faultstring=MustUnderstand headers

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

While setting up a BIB Integration (Replicating Employee Master Data and Organizational Assignments from Employee Central to SAP ERP HCM (As Of Q2 2017)) the following error occurs in either SOAMANAGER and/or SAP CPI:

SOAMANAGER and CPI return the following error:
Inbound processing in endpoint at /EC_to_ERP_Master_Data_And_Org_Query failed with message "SoapFault:faultstring=MustUnderstand headers: [{http://schemas.xmlsoap.org/ws/2004/08/addressing}Action, {http://schemas.xmlsoap.org/ws/2004/08/addressing}To] are not understood.; faultcode={http://schemas.xmlsoap.org/soap/envelope/}MustUnderstand"


Environment

  • SAP SuccessFactors Employee Central Integration to SAP Business Suite
    • Replicating Employee Master Data and Organizational Assignments from Employee Central to SAP ERP HCM (As Of Q2 2017) - BIB Integration
    • SAP Cloud Platform Integration (aka BTP Cloud Integration Administration Logistics)

Cause

Wrong configuration

Resolution

  1. In SOAMANAGER > consumer proxy > CO_ECPAOX_EE_MD_ORGAS_BNDL_QRY, make sure the following is correct as per chapter 5.3.8 Enabling the SAP ERP HCM Outbound Web Services to Set Up the Connection from SAP ERP HCM to the Middleware, point 6. Set up the messaging:
    1. Reliable messaging protocol = Select SAP RM
    2. Message ID protocol   = Select Suppress ID Transfer
    3. Data transfer scope   = Select Enhanced Data Transfer
    4. Transfer protocol    = Select Transfer via SOAP Header

  2. You may also follow the relevant Communities Blog under step 2, Messaging tab

See Also

Communities Blog: Configuring EE Master Data and Organizational Assignments from EC to SAP ERP HCM

Replicating Employee Master Data and Organizational Assignments from Employee Central to SAP ERP HCM

Keywords

Inbound processing in endpoint at /EC_to_ERP_Master_Data_And_Org_Query failed with message "SoapFault:faultstring=MustUnderstand headers: [{http://schemas.xmlsoap.org/ws/2004/08/addressing}Action, {http://schemas.xmlsoap.org/ws/2004/08/addressing}To] are not understood.; faultcode={http://schemas.xmlsoap.org/soap/envelope/}MustUnderstand", empty HTTP 202 response, SAP CPI, CPI, BTP Cloud Integration Administration Logistics, Employee Master Data and Organizational Assignments, EC, Employee Central, SAP ERP HCM, ERP, Messaging, SOAMANAGER , KBA , LOD-SF-INT-CPI-ERP , Standard SF to SAP ERP or S/4HANA Integration using CPI , LOD-SF-INT-CPI , Standard SF to 3rd Party CPI (HCI) Content , LOD-SF-INT , Integrations , LOD-HCI-PI-RT , Integration Runtime , How To

Product

SAP SuccessFactors HXM Suite all versions