SAP Knowledge Base Article - Public

3096124 - Downpayment request ignores the approval process when you click “Release”, but not when you click “save as invoice”.

Symptom

Down payment request ignores the approval process when you click “Release”, but not when you click on “Save as Invoice”.

Environment

SAP Business Bydesign

Reproducing the Issue

  1. Go to Customer Invoicing work center.

  2. Create New Down Payment Request from the Common Tasks.

  3. Enter all the necessary details, Click on Release button.

  4. In this case, the approval status changes to In Approval, but the document is actually released.

  5. The issue occurs only when you click on Release button directly in the down payment request when creating the Down payment Invoice. If you click on Save as Invoice and then release the Down payment Invoice, the approval process is triggered as expected.

Cause

Using extension fields as the conditions to determine the approval process causes the approval process to be ignored. This means a down payment that should go to approval will simply be released if you click “release”.

Resolution

If you need the approval processes for the down payments to work as expected, you need to either change the conditions to not include extension fields, or always save created Down payment requests as invoices first using the Save as Invoice button in the down payment invoice request.

Keywords

Down payment; Approval process; Down payment request; release; Save as Invoice; , KBA , down payment request , release , save as invoice , down payment invoice approval , AP-CI-CI , Customer Invoice , Problem

Product

SAP BUSINESS BYDESIGN 2111 ; SAP Business ByDesign 2102 ; SAP Business ByDesign 2105 ; SAP Business ByDesign 2108