SAP Knowledge Base Article - Public

3095983 - [Onboarding] First Name and Last Name does not appear for Internal Hire in BPE tile and Email Services

Symptom

First Name and Last Name does not appear for Internal Hire when facing any user validation errors in BPE tile and for Suite Mapping Error Template in Email Services 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Trigger Crossboarding for any internal candidate
  • Onboarding Initiation failed due to User Validation Errors
  • Go to BPE Tile you will find an error "View user validation errors for () for Onboarding process trigger"
  • First Name and Last Name is not available
  • Go to Email Services
  • If Suite Mapping Error Template is configured, you will see that an email is triggered
  • Within the Email Template, Tokens [[FirstName]] and [[LastName]] will remain unresolved

Resolution

  • This is expected behaviour for Internal Hire

Keywords

First Name, Last Name, Internal Hire, Crossboarding , KBA , LOD-SF-OBX-XBD , Crossboarding , Bug Filed

Product

SAP SuccessFactors Onboarding 2105