SAP Knowledge Base Article - Public

3095858 - [[DOC_TITLE]] in Document Routing Notification is not respecting the email recipient's locale - Recruiting Management

Symptom

The template name in DOC_TITLE token is not resolved to recipient locale even though template name localization is defined for recipient locale in Job Requisition Template.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Create a Job Requisition in the instance and send it for approval.

2. As an approver, you will receive the Document Routing Notification with the template name from the DOC_TITLE token in different language versus your default locale in the instance.

Cause

This is an ongoing issue and the fix will be implemented in b2111 release.

Resolution

As part of the resolution:

1) The fix will resolve the [[DOC_TITLE]] in Email receiver's locale

2) If translation is not available in email receiver's locale, then it will fetch the en_US version of the title to resolve in the token

3) If translation is not available in En_US, then it will fetch the default template name.

See Also

2957310 - [[DOC_TITLE]] format in Job Requisition approval - Recruiting Management

2521176 - SuccessFactors Releases | Deployment schedule for 2021

Keywords

DOC_TITLE, Document Routing Notice , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting 2105