SAP Knowledge Base Article - Preview

3095793 - E-mail replies or new outbound emails don't show up in the Customer Hub view

Symptom

  • Your system is integrated with SAP Contact Center or Sinch Contact Center 365
  • Newly incoming e-mails generate the activity entries in Costumer Hub view


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Environment

  • SAP Cloud for Customer
  • SAP C4C CORE 2108 / 804

Product

SAP Cloud for Customer core applications 2108 ; SAP Cloud for Customer core applications all versions ; SAP Contact Center, on-premise edition all versions

Keywords

C4C, Service Cloud, Activity, E-mail, replied , KBA , LOD-CRM-LA , Live Activity , How To

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