SAP Knowledge Base Article - Public

3095688 - Cannot load entity CalibrationSessionParticipantsInfo with SAP SuccessFactors Integration Center

Symptom

You are trying to build one Integration Center interface for Intelligent Service Center with the entity CalibrationSessionParticipantsInfo and the browser screen is getting frozen. 

Environment

  • SAP SuccessFactors HXM Suite
    • Integration center

Cause

Our SF engineering colleagues found a strange behavior from the starting entity (CalibrationSessionParticipantsInfo) used in the integration center.

The corresponding API is not respecting $top expression in the query which is resulting in all the records being queried ( ~sample 1000000 records - depends of your entity) on the UI .

This is resulting in the huge delay and hence the screen is getting stuck .

Ideally the API should support $top in which only 25 records will be loaded by default and we will not have problem.

Resolution

As workaround, please follow the below steps :

  1. Navigate to Advanced Filter page and apply a filter on sessionID (for one record)
  2. Navigate back to Field configuration page and complete mapping.
  3. Then remove the filter and save the integration.

Since this is an Event Based integration, it wont be a problem during runtime as filters will be part of the event itself.

Note 01: Every-time the integration needs to be edited, a filter has to be applied first and then the mapping has to be changed. Filter needs to be removed and saved then.

Note 02: For permanent solution, we are contacting the respective module team internally to get this API corrected to support $top expression. We don't have the ETA yet.

Keywords

CalibrationSessionParticipantsInfo, ISC, IC, Integration center, Intelligent Service Center, browser frozen, getting stuck, cannot load, entity, OData, ISE , KBA , LOD-SF-INT-INC-ISE , Integration Center from ISC Events , LOD-SF-CAL-API , Webservices, OData APIs , LOD-SF-INT , Integrations , LOD-SF-INT-INC , Integration Center , Problem

Product

SAP SuccessFactors HXM Suite all versions