SAP Knowledge Base Article - Public

3095470 - [[Firstname]] [[Lastname]] tokens are not showing in Welcome Message Task - Onboarding

Symptom

The tokens [[Firstname]] [[Lastname]] are currently not showing on the welcome message task for the Onboardee

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Login as the Onboardee

2. The Welcome Message task will pop up

3. Message will show the placeholder tokens and not the onboardee's Firtstname and Lastname

Cause

The

Resolution

There are 3 resolutions for this issue:

1st Solution:

a. Make sure that Firstname and Lastname are currently mapped in Recruit-to-Hire Data Mapping

2nd Solution:

a. Go to Manage Onboarding and Offboarding Task -> Welcome Message Task

b. Remove Tokens [[Firstname]] [[Lastname]] 

c. Save

d. Return these tokens again -> Then save again

3rd Solution

a. Go to Manage Onboarding and Offboarding Task 

b. Delete the Welcome Message Task

c. Save

d. Re-create the Welcome Message Task with the tokens included

See Also

3043382 - Welcome Message Token not populating/populating with wrong information - Onboarding

3047101 - [[Username]] token could not be seen in email template (ONB) Furnish Equipment Trigger - Onboarding

Keywords

ONB 2.0, Onboarding, [[Firstname]], [[Lastname]], Welcome Task, Token not populating , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding