When you access a service ticket, the error message Please use not more than 1 party(ies) of role Processor is displayed.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Tickets work center view.
- Open any ticket.
- See the error message.
This is the system expected behavior when there are more than 1 parties with the role as processor maintained in the ticket involved parties.
In case you would like to hide this message, the recommendation is to create a custom party role and assign other users in addition to the main processor of the ticket. When this is performed, the ticket will contain 1 processor + multiple other users from the custom party role added.
Please notice that any determination rules will only be applied to the standard processor role.
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