SAP Knowledge Base Article - Public

3094964 - IPS Sync Failed - Invalid Email Address error

Symptom

IPS Sync job failed with an error: You have entered an invalid email address [Email address] Please check your entry."

Environment

SAP SuccessFactors HXM Core 2105
SuccessFactors People Analytics
Embedded Usage of SAP Analytics Cloud

Reproducing the Issue

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

1. Log in to IPS System
2. Click on Source and select Successfactors Source System
3. Click on Job tab
4. Select Run Now for Read Jobs
IPS Sync failed with an error of:
error=org.apache.camel.http.common.HttpOperationFailedException: HTTP operation failed invoking with statusCode: 400, Response: {"status":400,"message":"User/group operation not completed: You have entered an invalid email address user@sap.com1 Please check your entry."},

Cause

Any email ending with numeric value is not a valid email.
Example
>Invalid address: email@sap.com1
>Valid: email@sap.com

Resolution

Remove the numeric character added at the end of user's email address in Successfactors system through User data file or Employee Export

See Also

2912865 - [Main KBA] Blank loading screen issue when accessing Story reports - People Analytics

3043373 - - User not created in SAC

Keywords

Invalid Email address, IPS sync, IPS sync failed , KBA , LOD-SF-ANA-SAC-ADM , Admin - IAS, IPS, Instance Sync/Refresh, Upgrade , Problem

Product

SAP SuccessFactors HXM Core 2105