SAP Knowledge Base Article - Public

3094182 - Integration Issue with SSN field - Onboarding 1.0

Symptom

Value of SSN is mapped between RCM and Onboarding but the value is not appearing in Onboarding panels (second step).

Environment

SAP SuccessFactors Onboarding 1.0

Cause

Onboarding is expect to have the Key SSN mapped without "-", which means 9 digits.

Resolution

In this example there is a mapping using SSN (NNNNNNNNN) and DashedSSN (NNN-NN-NNNN) keys.

First remove DashedSSN mapping in Setup Onboarding 1.0 Integration. The system calculate the key SSN and populate the value in Onboarding Panel. If you use format 9 digits (NNNNNNNNN) in RCM you can keep the SSN mapping but if you have the value with "-" (NNN-NN-NNNN) you need to remove both SSN and DashedSSN keys and add the value in Assign Action passing the value of SSN in Super Admin.

How to add a Key in Super Admin:

2480181 - How to send value via Assign Actions in Super Admin - Onboarding 1.0

Keywords

SSN, Mapping, Mapped, DashedSSN, ONB, RCM, Key, Integration, 9 digit, Onboarding , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Onboarding all versions