SAP Knowledge Base Article - Public

3094182 - Integration Issue with SSN field - Onboarding 1.0


Value of SSN is mapped between RCM and Onboarding but the value is not appearing in Onboarding panels (second step).


SAP SuccessFactors Onboarding 1.0


Onboarding is expect to have the Key SSN mapped without "-", which means 9 digits.


In this example there is a mapping using SSN (NNNNNNNNN) and DashedSSN (NNN-NN-NNNN) keys.

First remove DashedSSN mapping in Setup Onboarding 1.0 Integration. The system calculate the key SSN and populate the value in Onboarding Panel. If you use format 9 digits (NNNNNNNNN) in RCM you can keep the SSN mapping but if you have the value with "-" (NNN-NN-NNNN) you need to remove both SSN and DashedSSN keys and add the value in Assign Action passing the value of SSN in Super Admin.

How to add a Key in Super Admin:

2480181 - How to send value via Assign Actions in Super Admin - Onboarding 1.0


SSN, Mapping, Mapped, DashedSSN, ONB, RCM, Key, Integration, 9 digit, Onboarding , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Onboarding all versions