Why is the Email Template (ONB) Continue Onboarding Process Template not triggering?
SAP SuccessFactors Onboarding
- (ONB) Continue Onboarding process Template will be only working in the situation there is a Custom Data Collection process configured from Process Variant Manager.
- The original purpose for this Email Template is to ask the candidates to complete addition paperwork task. So the logic for this Email template to be triggered is as below: Personal Data Collection completed by the new hire> Custom Data Collection created> New hire should be login to the instance and to complete the CDC step.
- Though if you do have a CDC step and the template doesn't trigger as expected then you may need to raise an incident ticket with the Product Support Team so we may be able to investigate what is not triggering for the template/candidate.
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