SAP Knowledge Base Article - Public

3094180 - Learning content disappeared from Web Assistant after 2108 cloud upgrade - SAP Cloud for Customer

Symptom

Learning content is not displaying in Web Assistant after 2108 cloud update

Environment

  • SAP Cloud for Customer core applications 2108
  • SAP Enable Now
  • SAP Web Assistant

Cause

The product and version in the context details have changed in the latest update.

Resolution

Update all relevant learning content with the following values:

  • Product: SAP_CLOUD_FOR_CUSTOMER
  • Version: CLOUD

Keywords

enable now web assistant c4c cloud for customer learning content product version context 2108 , KBA , MOB-UIA-TUT , Web Assistant , Problem

Product

SAP Cloud for Customer core applications 2108