SAP Knowledge Base Article - Public

3094170 - [Department] token is blank in Furnish Equipment Notification

Symptom

(ONB) Furnish equipment template notification is triggered but the department token is Blank.


Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Initiate Onboarding for a candidate. 
2. Complete the NHDR step and maintain the department Value
3. Complete the Request Equipment Task and the Email notification Furnish Equipment request is triggered But the [[Department]] Token is coming as blank

Cause

The Standard department Identifier is labeled with a different name and other standard field is labeled as Department.

For example: In the below screenshot, the standard Department field as labeled as Section and the Division is named as Department, So in the UI label will appear as Department but it is actually the Division field and not the standard department field.

Resolution

Go to Manage business configuration and check if the standard Department field is labeled differently and pass the value for that field in the New hire data review step or from RCM.

For example: As per the above screenshot, if department is labeled as Section, then make sure you pass value for section field from UI.


Keywords

[Department] Token, Blank, Not appearing, (ONB) Furnish Equipment Trigger, Onboarding, Furnish equipment Notification, Department token , KBA , LOD-SF-OBX-NF , Notifications Framework , Problem

Product

SAP SuccessFactors Onboarding 2105