SAP Knowledge Base Article - Public

3093521 - Error During Scheduling a Maintenance Plan: You are not allowed to schedule maintenance plans for service order

Symptom

You get the following error message when you try to open maintenance plan using the Schedule Maintenance Plan app:
You are not allowed to schedule maintenance plans for service order.

Environment

SAP S/4HANA Cloud.

Reproducing the Issue

  1. Open the Schedule Maintenance Plan - Service app.
  2. In the Maintenance Plan field, enter a maintenance plan ID.
  3. Once you press Enter, an error message is displayed.

Cause

The business role SAP_BR_SERVICE_PLANNER is not assigned to the user.

Resolution

Assign the business role to the user in the Maintain Business Users app.

Note:

If scope item 4X5 is active and the role SAP_BR_SERVICE_PLANNER is missing in the Maintain Business Roles app, follow the steps below:

  1. Open Maintain Business Roles app.
  2. Choose Create from Template.
  3. In the Template field, open the value help by pressing F4.
  4. Search for the business role template SAP_BR_SERVICE_PLANNER.
  5. Select the entry for SAP_BR_SERVICE_PLANNER from the search results.
  6. Choose OK to confirm the creation of the new business role.

See Also

Schedule Maintenance Plan - Service https://fioriappslibrary.hana.ondemand.com/sap/fix/externalViewer/#/detail/Apps%28'CRMS4_MPLAN_SCHED_S'%29/S26

Scope Item: Recurring Services (4X5)‎ https://rapid.sap.com/bp/#/browse/scopeitems/4X5

Keywords

Schedule Maintenance Plan, maintenance plan, 4X5, SAP_BR_SERVICE_PLANNER, service, services, SAP_SERV_BC_RECUR_MGR_PC, role, catalog, Service Planner - Recurring Service, service planner, recurring service , KBA , CRM-S4-SRV-MNP , S4CRM: Planned Recurring Service , How To

Product

SAP S/4HANA Cloud all versions