SAP Knowledge Base Article - Public

3093242 - New Users Cannot be Found in Global Header Search bar right away

Symptom

Newly added users cannot be found in Global Header Search bar right after they are created.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Add a new user into system (e.g via Basic User Import or via Add New Employee Tool).
  2. Try to search user immediately, however user is not searchable.
  3. It takes times like several minutes, then newly added user can be searched.

*Comparing with Normal user to search newly added user, Super Admin User who's Permission Role is set target at  Everyone (All Employees) can search new user immediately.

Cause

The delays is due to background job "Realtime Refresh DG Membership" and HRIS sync will cost times.

When a new users is added/hired into the system, they are added to Dynamic Groups so that they are granted permissions to access the system. The Dynamic Groups are updated by the background job "Realtime Refresh DG Membership" (Job Type ID: dgRefreshRealTime).

This job running will take time, so the "delay" is working as designed, cause the new user needs time to get refreshed in to the permission group (dynamic group).

And if user is added via "Add New Employee" tool from UI,  HRIS sync will also cost time before above RBP Refresh jobs run.


The reason why Super Admin user is able to search the new hires immediately is because Super admin user has permission: User Search, which is targeting at Everyone (All Employees).

Everyone (All Employees) group is a special default internal group in the system, because system assumes that every internal user should be in this Everyone group, it will only check whether the user is an active user to add a user into this group. So new user can be added into Everyone (All Employees) Group immediately and Super Admin user is able to search new user right away.

Resolution

This is expected behavior, please wait for the background job "Realtime Refresh DG Membership" and HRIS sync job finish running.


Keywords

successfactors, SF, RBP, Search, new user, new hires, target population, target group, Super admin, search delays, Dynamic Groups,Realtime Refresh DG Membership, Role Based Permission, INC0825915 , user search, global header search , KBA , LOD-SF-PLT-RBP , Role Based Permissions , How To

Product

SAP SuccessFactors HXM Suite all versions