SAP Knowledge Base Article - Preview

3092262 - Usage of Mail Forms within Email Activities versus Interaction Center Emails

Symptom

How are Mail Forms handled in "Default Text" area within the Email Activity (Component BT126H_MAIL) compared to the "Standard Responses" Folder used in Interaction Center Email functionality (component CRMCMP_CCS_EML).


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Environment

  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Mail Form, Standard Responses Folder, Default Text, Email Activity, IC Emails, BT126H_MAIL, CRMCMP_CCS_EML , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CRM-BF-ML , Email Management , CRM-MKT-ML , Direct Mailing , How To

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