SAP Knowledge Base Article - Preview

3091688 - SSO v2 - Error "The federated identifier for single sign-on does not match what has been enabled for this user. Please contact your DocuSign administrator."

Symptom

An SSO enabled user when attempting to log in to DocuSign, receives the error:
"The federated identifier for single sign-on does not match what has been enabled for this user. Please contact your DocuSign administrator."


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Environment

SAP Signature Management by DocuSign

Product

SAP Signature Management 1.0 by DocuSign ; SAP Signature Management 2.0 by DocuSign

Keywords

eSignature, Federated ID set, SAML, NAMEDID, reset, access, impacted, search, Locate, Immutable ID, revert, reset, clear, Administrator, recommended, reference, verification , KBA , XX-PART-DSN , SAP Signature Management by DocuSign , Problem

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