SAP Knowledge Base Article - Public

3091588 - Integration center job execution issue (next day or previous day) - SAP SuccessFactors

Symptom

You are using the SAP SuccessFactors Integration Center to schedule recurrent jobs and you are observing that the job was not executed in the day you wanted.

Environment

  • SAP SuccessFactors HXM Suite
    • Integration Center

Cause

This was identified as one issue that will be fixed via code in 2H 2021 release.

Resolution

Let's consider one sample where we are in the DC4 Production which is in GMT-4:00 . 

Customer has scheduled the job Tuesday 9:00 PM GMT-7:00 .

Converting to server time zone ( 3 hours less) becomes Tuesday 12:00 AM GMT-4:00 would be again Monday 9:00 PM GMT-7:00 in customer time zone .

The issue occurs only when the conversion to server time zone will either move to the next day or previous day .

We get the date and time as separate units and then we form an expression to send it to Scheduler server. Here only time part is converted and the “Day” remains the same which is causing the problem .

In the above example , the conversion to server time zone should have been Wednesday 12:00 AM GMT-4:00 ( as it is moved by a day) instead of Tuesday .

As a workaround we need to inform customer to schedule this an hour or half an hour earlier ( 8 or 8:30 PM) which would not result in schedule time going to next day.

Please considering changing the hours of your IC existing jobs to earlier or later time until this fix is not implemented in the 2H 2021 release (tracked in the internal incident INT-13449).

Keywords

SAP SuccessFactors HXM Suite, Integration center job, day prior, day after, next day, previous day, job, incorrect date, UTC, datacenter, timezone, not running scheduled time , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT-INC-JOB , Integration Center Job , LOD-SF-INT-INC-FWK , Integration Center UI Framework , Known Error

Product

SAP SuccessFactors HXM Suite all versions