SAP Knowledge Base Article - Preview

3091322 - Communication Panel - Phone Queue activation not possible (some queues are grayed out)

Symptom

  • Some agents are not able to attach or logon to a specific queue in the Communication Panel
  • The agent can select some queues but not all
  • Some queues are grayed out
  • This issue happens even when the agent has rights to the unavailable queues


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Environment

SAP Contact Center 7.0.16.100

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CP, BCM, Communication Panel, queue attach, queue logon, ECF, Enhanced Communication Framework , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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