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3091278 - Error "The alias email or alias name is not unique" when performing SAML SSO for combined SAP users with scripted Enterprise aliases

Symptom

  • Receives error The alias email or alias name is not unique" error when attempting login with SAML via email address
  • They receive this error for any SAP user (that has an only an SAP alias where the SI_ALIAS_EMAIL_ADDRESS is populated with secSAPR3:emailaddress)
  • If they script enterprise aliases the field SI_ALIAS_EMAIL_ADDRESS for secSAPR3 user remains the same (with correct email) and a 2nd field is created for the secEnterprise user but left blank
  • IF the enterprise alias is created 1st or manually edited after scripting with the email address, so that the field SI_ALIAS_EMAIL_ADDRESS has a secenterprise:emailaddress then SAML SSO works.
  • This error can be received if an email address is missing or duplicated so it can be very confusing
  • The error can be received if the email address does exist only once but does not match the saml.authType


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Environment

SAP BusinessObjects Business Intelligence 4.2 SP6 (note this could apply to all version of 4.2 and 4.3)


Keywords

Account information not recognized: , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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