SAP Knowledge Base Article - Public

3091183 - Send bulk forward status email job status FAILED - Recruiting Management

Symptom

The recruiter received "SuccessFactors system Send bulk forward status email job” with failure message after forwarding candidate/s to a different requisition even though  the candidates are successfully forwarded.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Login as Recruiter.

2. Open the candidate workbench.

3. Select multiple candidates.

4. In Action, select forward as applicant.

5. After few minutes, the recruiter will get the email SuccessFactors system Send bulk forward status email job status FAILED.

Resolution

The issue is already reported to the Engineering to identify the cause. This KBA will be updated once we receive the feedback from them. To get notify on the status of the issue, you can add this as your favorite instead of create a new incident.

See KBA 1292299 - How to get notified when support incidents are updated by SAP

Keywords

 SendFwdEmailJobTyp, forward as applicant, Caused by: java.lang.NullPointerException: while trying to invoke the method java.util.HashMap.equals(java.lang.Object) of a null object loaded from field com.successfactors.sfutil.util.LocalString._stringMap of an object loaded from local variable 'this , KBA , LOD-SF-RCM , Recruiting Management , Bug Filed

Product

SAP SuccessFactors Recruiting all versions