SAP Knowledge Base Article - Public

3091148 - Candidate not Visible in Dashboard - Onboarding

Symptom

When hiring a candidate from RCM the new hire is not appearing in dashboard.

Environment

SAP SuccessFactors Onboarding

Cause

Not valid username/email entered for the candidate. Some special character not valid was entered.

Resolution

For the candidate username/email entered can not have a special character.

Please use the following character types: ['a' to 'z', 'A' to 'Z', '0' to '9', '-', '_', '.', '@']

PS: SAP Support, please check internal memo.

Keywords

OBX, onboarding, username, email, special characters, user name, user name not valid, not valid,  , KBA , LOD-SF-OBX-RCM , Integration RCM , Problem

Product

SAP SuccessFactors Onboarding all versions