SAP Knowledge Base Article - Public

3090876 - Very slow processing of dimension labels for a Tree Map using import connection in SAP Analytics Cloud (SAC) & SAP Digital Boardroom


The following behavior occurs in SAP Analytics Cloud (SAC):

  • Very slow or endless processing of dimension labels for a tree map.


  • SAP Analytics Cloud (Enterprise) 2021.07
  • Import Connection

Reproducing the Issue

  1. Log on to SAC.
  2. Go to Browse->Files.
  3. Access a story having tree map with labels.
  4. Notice that after a longer loading time, the top widgets might load but the tree map on the bottom does not load at all and then the whole page freezes, nothing can be clicked.
  5. Browser error also comes up: "Site is not responding".


The issue is caused by a defect in the product.


The new behavior is: for tree map, to solve performance issue, if the length or a dimension label is more than 40 or it has more than 10 words, the dimension label will be hidden, even when the block of data point is big enough. The previous behavior is: it will not be hidden when the block is big enough.

  • The issue is fixed in a future 2021.14 version of SAP Analytics Cloud.
  • Please refer to maintenance document.

** in version 2021.14 for customers on a bi-weekly (fast track) release cycle.
** in Q3 for customers on a Quarterly release cycle (QRC).

This Knowledge Base Article, SAP‘s strategy, and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
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particular purpose, or non-infringement.

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SAP Analytics Cloud 1.0