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3090854 - Error "Failed to Configure New SAP ASE" while installing SAP ASE

Symptom

The following pop up error message has reported while installing SAP ASE.
SAP ASE product installation has completed. But, the build for ASE server , Backup Server .. was failing.

[ASE_Suite.log]

Custom Action:            com.sybase.ia.common.LastScreenAction
                          Status: SUCCESSFUL

                          Status: ERROR
                          Additional Notes: ERROR - 
The product configuration failed.

Please check the installer and product configuration log files in "E:\SAP\log" and consult SAP Support at http://service.sap.com.

Please check regularly for updates at http://service.sap.com.

If you have not done so, obtain license files from the SAP Support Portal at https://support.sap.com/licensekey.

<< omission >>
MSG>>> 08-26-21 13:11:34 : Executing E:\SAP\ASE-16_0\bin\sybatch.exe -D E:\SAP -r E:\SAP\ASE-16_0\js.res -l us_english -c cp850...
DEBUG>>> 08-26-21 13:11:35 : ExecCommandWithProgress.run() : Set $SY_CFG_JS_STATUS$=-1073741515
ERROR>>> 08-26-21 13:11:35 : Exit status = -1073741515
DEBUG>>> 08-26-21 13:11:38 : LastScreen.init(): install status is NONFATAL_ERROR
DEBUG>>> 08-26-21 13:11:38 : LastScreen.init(): false
ERROR>>> 08-26-21 13:11:38 : 
The product configuration failed.

Please check the installer and product configuration log files in "E:\SAP\log" and consult SAP Support at http://service.sap.com.

Please check regularly for updates at http://service.sap.com.

If you have not done so, obtain license files from the SAP Support Portal at https://support.sap.com/licensekey.

SHUTDOWN REQUESTED

REGISTRY ALREADY STORED!

Exiting with exit code: 1


And, When starting syconfig.exe to build ASE server , Backup server ... , the following error is explicitly displayed:

The program can’t start because MSVCR100.dll is missing from your computer. Try reinstalling the program to fix this problem.


Read more...

Environment

  • SAP Adaptive Server Enterprise 16.0 (ASE)
  • Windows Server 2019

Product

SAP Adaptive Server Enterprise 16.0

Keywords

C++ , VC++ , setup.exe ,  , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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