SAP Knowledge Base Article - Preview

3089609 - Interaction Reason Updated Automatically After an Interaction Creation

Symptom

You have create an interaction with Interaction Type (SHOP_CART_ABANDONED) and Interaction Reason (POSSIBLY_ABANDONED) after in a while the interaction reason got updated to empty for the respective Interactions.


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Environment

SAP Marketing Cloud Edition
SAP Marketing On-Premise from Release 1709 SP01

Product

foundation 1709 on SAP NetWeaver AS for ABAP 7.52, version for SAP HANA

Keywords

Interaction Reason, possibly abandoned , KBA , CEC-MKT-DM-IA , Interaction , How To

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