SAP Knowledge Base Article - Public

3089572 - Contact Created via Data File Load Is Not Linked to Account

Symptom

You have create a contact via Data File Load, and have maintained the Account ID in the field CONSUMER_ACCOUNT_ID on Excel File. The contact got created as expected but is was not linked to the account.

Environment

SAP Marketing Cloud Edition
SAP Marketing On-Premise from Release 1709 SP0

Reproducing the Issue

  1.  Open the Data File Load app.
  2.  Upload a Contact CSV file where you maintained an Account ID in the attribute CONSUMER_ACCOUNT_ID.
  3.  Open the Contacts App and open the created contact.
  4.  You will see that the contact does not have any account linked.


Cause

You are using the field CONSUMER_ACCOUNT_ID instead of COMPANY_ID


Resolution

The attributes COMPANY_ID_ORIGIN and COMPANY_ID should be maintained correctly in order to link the Account to the Contact.

Keywords

Data File Load, Contact, Account  , KBA , CEC-MKT-DM-IC , Interaction Contact , How To

Product

SAP S/4HANA Cloud all versions