Candidate was restarted before completing the New Hire Data review, and Welcome email was not triggered.
SAP SuccessFactors Onboarding - All Versions.
Reproducing the Issue
- Initiated the Onboarding from RCM
- Candidate Landed in ONB Dashboard, New Hire Data review.
- Restart the Onboarding when candidate is in New Hire Data review step.
- Complete the New Hire Data Review ( Post restarting the onboarding)
- Welcome Email ((ONB) External User Welcome Message Trigger) email notification not triggered.
Engineering Team is internally working on a fix. We will update the KBA once the Patch or fix date is updated.
Currently, there's no workaround available.
UPDATE: Software Engineering is aiming on having this fix delivery it as part of B2211. Please follow up on the KBA for further updates.
NHDR , 2.0 , Email , welcome , password , KBA , LOD-SF-OBX-EML , Notifications , Problem