SAP Knowledge Base Article - Public

3089262 - Latest Home Page – Application error occurred after proxying as another user

Symptom

  • When trying to access the "Latest Home Page" while proxying as another user, one of the following messages is shown :

    • "The home page for this account holder isn't available to proxy users at this time. Navigate to another page or contact your administrator for help."

    • "An application error occurred, disabling the card service. Please try again later, or, if the issue continues, notify support

  • When trying to access "Manage Home Page" while proxying as another user the follow message is shown :
    "Error: You don't have permission to access this page while accessing the "Manage Home Page"

Note : If you have the "Latest Home Page" enabled on your tenant the proxy to the manage home page for legacy home page will also be blocked as the only way to get to the Legacy Manage Home Page Admin is via Latest Manage Home Page Admin.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to the instance
  2. Proxy as User
  3. Navigate to the Latest Home Page
  4. No cards are accessible, and an application message  is shown ( screenshot below ) : "The home page for this account holder isn't available to proxy users at this time. Navigate to another page or contact your administrator for help."

Note : For additional Languages the message will display a different message. The functionality remains the same. See error message below:

Error Message : "An application error occurred, disabling the card service. Please try again later, or, if the issue continues, notify support

Additionally if you navigate to "Manage Home Page" the following message will appear : "Error: You don't have permission to access this page while accessing the "Manage Home Page" If you have the "Latest Home Page" enabled on your tenant the proxy to the manage home page for legacy home page will also be blocked as the only way to get to Legacy Home Page admin is via Latest Home Page Admin. 

Resolution

Our Product Management Team are currently working on the feature functionality for Proxy on the Latest Home Page,  current Target date is 2111 Production Release.

Workaround : There is no workaround at this time to access the latest home page via proxy

Note: User can still navigate to other pages via the Menu picker if they have proxy permissions.

Keywords

EAS-29809, WEF-16534, latest home page, proxy, An application error occurred  , disabling the card service, The home page for this account holder isn't available to proxy users at this time , KBA , LOD-SF-PLT-LHOM , Latest Home Page , LOD-SF-PLT-HOM , Home Page , Known Error

Product

SAP SuccessFactors HXM Suite 2105