You are trying to make Pricing Facet available in the Ticket, however the facet remains grey out after you set it as visible in Adaptation Mode.
SAP Cloud for Customer
Reproducing the Issue
- Go to Service work center.
- Go to Tickets work center view.
- Open Tickets ABC.
- Start Adaptation Mode.
- Go to Pricing Facet and select "Set as Visible" in Adaptation Mode.
- You find the Pricing facet remains grey out.
You have not enabled External Pricing feature for the Ticket.
This is the standard behavior.
Ticket object does not support Internal Pricing usage.
To use Pricing Facet, you have to enable External Pricing.
Pricing;Pricing Facet; , KBA , LOD-CRM-SRP , Service Request Processing , How To