SAP Knowledge Base Article - Preview

3088877 - Data Return - How to download customer data after contract termination using the Customer Data Return app


  • Within contract termination, you requested a data return
  • You want to download your business data including archiving data from an SAP S/4HANA Cloud system or SAP Marketing Cloud system to a local machine
  • You want to process your requested data return before the contract expiry date using the Customer Data Return self-service
  • You want to download your customer data using the Customer Data Return self-service after contract termination or after contract expiration

Disclaimer: The images or data in this KBA are from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP S/4HANA Cloud
  • SAP Marketing Cloud


SAP Marketing Cloud, plug-in for Adobe Experience Manager all versions ; SAP S/4HANA Cloud all versions


Customer Data Return – Provisioning app, download customer´s data via data return, download data after contract termination, data return app, data return self-service , KBA , BC-SRV-APS-DR , Customer Data Return , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.