After replicating employees from ERP/S4 to C4C, you noticed that the current employee sales data in C4C was deleted.
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Reproducing the Issue
- Replicate the employees from ERP/S4 to C4C.
- Go to the People work center.
- Select Employees view.
- Search and open the replicated employee.
You notice that the Sales Data was deleted.
This occurs since EmployeeSalesResponsibility is not mapped in the inbound payload, since depends from customer to customer if this data should be transferred.
If you want to prevent the deletion you can set the employeeSalesResponsibilityListCompleteTransmissionIndicator="false" in your middleware (CPI or PI).
KBA , LOD-CRM-EMP-RPL , Employee Replication , How To