SAP Knowledge Base Article - Public

3088433 - Error "502 Bad Gateway: Registered endpoint failed to handle the request" happens when opening or creating story SAP Analytics Cloud (SAC)

Symptom

  • Error "502 Bad Gateway: Registered endpoint failed to handle the request" happens when opening or creating story SAP Analytics Cloud (SAC)

Environment

  • SAP Analytics Cloud (Enterprise) 2021.7.17

Reproducing the Issue

  1. Log on to SAC tenant.
  2. Open existing story or create new story based on any model.
    => The story will be loading for 5 minutes.
    => In Network trace, the request "https://<SAC Host>/sap/eqs/bc/ina/service/v2/GetResponse" is also pending there for 5 minutes.
    => After that, 502 Bad Gateway Error appears in story UI and also the response of GetResponse call.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue,  502, gateway, bad, Registered endpoint , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0