SAP Knowledge Base Article - Public

3088084 - When Preform Employee export all users are not listed

Symptom

This KBA outlines permission checks required when preforming a Employee Export for a scheduled Job or from Admin Center.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to admin center
  2. Navigate to Update User Information and select Employee Export
  3. Preform Export User File
  4. Not all users are showing in the User data file

Cause

Target Population not been set to everyone of the desired target list of users.

Resolution

This issue is caused by Target Population not been set to everyone of the desired target list of users.

To validate the correct permission is granted and validate target population navigate to :

  1. Role Based Permissions
  2. Manage Permission Role
  3. Select Manager Users
  4. Check Employee Export Permission is granted as shown below :
  5. Validate Target Population granted for the impacted role under grant this role to.

Note : For Employee Export Scheduled Jobs the job owner must also have the above required permission configurated or the job will not export the complete list of users.

For more details on validating RBP Permission role see SAP Help Guide How do you run a user search

See Also

Exporting User Data 

Keywords

exporting users , missing users from export , LMS connector , LMS connector not picking up complete list of user , KBA , LOD-SF-PLT-UEX , Employee Export Issues , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HXM Suite all versions