SAP Knowledge Base Article - Public

3088010 - [Onboarding] Remote I-9 process is not defaulting to 'Yes' in Section 2

Symptom

The Remote I-9 button is not defaulted to 'Yes' in Section 2 of I-9 process although the Is Remote field is set to 'Yes' in the New Hire Data Review step.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate Onboarding for candidate and start New Hire Data Review Step
  2. Select 'Yes' for Is Remote field and complete the step
  3. Complete New Hire activities to trigger I-9 process
  4. Onboardee completes Section-1 of I-9 process
  5. In Section 2 of I-9, you will notice that the radio button is not defaulted to 'Yes'

Cause

Remote field was added as country specific field and it's not getting recognized when passing remote flag from EC job info to I9.

Resolution

This is a known issue and a limitation in the system currently. The Engineering team is working on this issue for a permanent fix.

@support engineer please see Internal memo.

Keywords

Remote, I-9 Remote process, Remote I9 flag, Section 2, defaulting, Onboarding , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding 2105