SAP Knowledge Base Article - Public

3088010 - [Onboarding] Remote I-9 process is not defaulting to 'Yes' in Section 2


The Remote I-9 button is not defaulted to 'Yes' in Section 2 of I-9 process although the Is Remote field is set to 'Yes' in the New Hire Data Review step.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate Onboarding for candidate and start New Hire Data Review Step
  2. Select 'Yes' for Is Remote field and complete the step
  3. Complete New Hire activities to trigger I-9 process
  4. Onboardee completes Section-1 of I-9 process
  5. In Section 2 of I-9, you will notice that the radio button is not defaulted to 'Yes'


Remote field was added as country specific field and it's not getting recognized when passing remote flag from EC job info to I9.


This is a known issue and a limitation in the system currently. The Engineering team is working on this issue for a permanent fix.

@support engineer please see Internal memo.


Remote, I-9 Remote process, Remote I9 flag, Section 2, defaulting, Onboarding , KBA , LOD-SF-OBX-EVF , Everify , Problem


SAP SuccessFactors Onboarding 2105