SAP Knowledge Base Article - Public

3087801 - Business Exception 'No users found for task' triggered for the workflow of credit memo request - SAP S/4HANA Cloud

Symptom

The following errors are monitored in Flexible Workflow Administration app for the workflow of credit memo request.

  • No users found for task (SWF_FLEX_RUN142)
  • Error resolving agent rule '$0004$/FUNC/CMR1LVLA' (SWF_FLEX_ENGINE016)

Environment

  • SAP S/4HANA Cloud

Cause

The agent this workflow finds might be the same user who created the credit memo request, which should be avoided. In order to avoid situations where users could approve their own approval requests, the system now prevents you from assigning the same user as both the approval requester and approver.

Resolution

Please note that 'Avoid approval by requester' is by design. So different users should be used separately for approval requester and approver.

Keywords

SWF_FLEX_RUN142, SWF_FLEX_ENGINE016, Credit Memo Request, No users found for task, Business Exception Triggered , KBA , SD-SLS-SO , Sales Orders , Problem

Product

SAP S/4HANA Cloud all versions