SAP Knowledge Base Article - Public

3086919 - In Upgrade Center not all IAS tenants are visible in the screen "Choose an SAP Cloud Platform Identity Authentication Service tenant from the following options:

Symptom

  • You are using the Upgrade Center in SuccessFactors
  • The process is at the "Initiate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration" screen
  • Not all Identity Authentication Service (IAS) tenants are visible to choose for the option "Choose an SAP Cloud Platform Identity Authentication Service tenant from the following options:"
  • One or more IAS tenants are designated as "Productive" and one IAS tenant is "Non-Productive" or One or more of the IAS tenants are in a different region

Reproducing the Issue

  1. Go to Admin Center
  2. Open the Upgrade Center
  3. Search for upgrade Initiate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration and click Learn More & Upgrade Now;
  4. Click Upgrade Now;
  5. Enter your S-User credentials, same as used in the support portal to open incidents for the instance;
  6. A pop up will appear for you to select the IAS tenant to integrate with;

Not all IAS tenants are shown

Cause

For "Preview" SuccessFactors instances, in Upgrade Center, only "Non-Productive" IAS tenants will be available for choice

For "Productive" SuccessFactors instances, in Upgrade Center, only "Productive" IAS tenants will be available for choice

For both Preview and Productive SuccessFactors instances, only IAS tenants in the same region will be available for choice (see KBA   3084273 - Warning message during SF-IAS Initial upgrade - IAS is not in the same region as your SAP SuccessFactors tenant

Resolution

If the tenant that you want to upgrade is located in a different region or you don't see the tenant that you want to upgrade, please contact customer support so that they can remove the flag that checks your tenant for the region and type.

Note for SAP SuccessFactors Support: please check internal memo to understand which feature may be enable on Provisioning (after customer consent)

See Also

KBA 2791410 - Integrating SuccessFactors with SAP Cloud Identity Authentication Through the Upgrade Center

 Initiating the Upgrade to SAP Cloud Identity Services - Identity Authentication Service

Keywords

missing tenant, IAS URL , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem

Product

SAP SuccessFactors HXM Core 2105