SAP Knowledge Base Article - Preview

3086778 - Centralized Services: Steps to take before opening an Incident with Support - CS1H2022


This article explains the steps that Customers & Partners must take if you believe you have a Centralized Services issue.

This information is required by SAP Product Support to be able to review the Incident quickly, efficiently and engage with the right expert(s).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP SuccessFactors Employee Central
  • Centralized Services


SAP SuccessFactors Employee Central 2105 ; SAP SuccessFactors Employee Central 2111


CSKBA2111, CS2H2021, CS1H2022, CS, SL, Service Layer, Import, Ticket, Case, Required, Mandatory , KBA , LOD-SF-EC , Employee Central , LOD-SF-EC-JOB , Job Information , LOD-SF-EC-PER , Person Data (All Person Data Types) , LOD-SF-EC-CMP , Compensation Information & One-Time Bonus , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , How To

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