SAP Knowledge Base Article - Public

3086618 - Application error on submitting New Hire Data Review with data updated during Internal hire

Symptom

Update some data in New Hire Data Review but application error occurs and Internal hire is restarted.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Click on New Hire Data Review for a internal hire candidate
  2. Go to Job Information and update some data
  3. Click on Save and Confirm
  4. Error message pops up as below

Cause

The event reason selected while updating is configured in event-transfer rule to publish a transfer event in Job Information.

Since the transfer event is once again published the onboarding workflow is restarted to create a new one and the previous one is cancelled.

But the New Hire Date Review step has not been completed yet in the previous workflow by that time so application error occurs.

Resolution

New record has been inserted to the candidate's profile then crossboarding got triggered. Hence, the data should not be updated during crossboarding.

When updating the job history, please select an appropriate event reason which would not re-publish crossboarding event.


Keywords

Application error ,Internal hire, NHDR, Onboarding, crossboarding , KBA , LOD-SF-OBX-CDC , Custom Data Collection , How To

Product

SAP SuccessFactors Onboarding all versions