SAP Knowledge Base Article - Preview

3086432 - "Connection was reset" error when browsing BI Launchpad or CMC

Symptom

  • Some actions in Launchpad or CMC result in a "Connection was Reset" error
  • The error often appears in pop-up windows, such as when viewing Crystal Reports from CMC, or opening sub-windows inside user security
  • The same workflow when executed directly from a web application server works successfully
  • The majority of BI Launchpad or CMC is accessible


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

reset, drop, failure, firewall, antivirus, network , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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