SAP Knowledge Base Article - Public

3085970 - Getting : This candidate's resume is not available to view online at this time. You can try again later or download the resume now." when multiple candidate are selected

Symptom

Scenario:
Job application page, selecting multiple candidates and using "Action" > "View Resume"

ISSUE:
The preview show correctly only the first resume, but If you try the next resumes you may get:
"This candidate's resume is not available to view online at this time. You can try again later or download the resume now."   

Note: this problem may occur intermittently and not related to the specific candidate.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. open an application
2. select some candidates using the checkboxes
3. click on "Action" > "View Resume"
4. try to preview resume for all of them as in the screenshot:

Cause

 Delay between the user action and the application responding back with the converted image onto the screen. 

Resolution

This can be overcome by clicking on the refresh/reload button as below:

Keywords

multiple candidate resume preview , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions