SAP Knowledge Base Article - Preview

3085908 - Getting an error (e.g. invalid credentials) in certain applications (e.g. SAP Download Manager) when using S-user ID or SAP Universal ID

Symptom

When trying to access certain SAP applications (such as SAP Download Manager) with your S-user ID and SAP Universal ID password, you cannot log on and see one of the following, or similar error messages:

  • invalid credentials
  • user authentication failed: unauthorized
  • unable to verify username or password
  • verify your SAP Support Portal logon credentials and try again
  • Unable to read basket content. The basket content could not be read. Verify your SAP Support Portal login credentials and try again.


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Environment

The issue may occur when using the following applications, but is not limited to:

  • SAP Download Manager
  • SAP applications installed locally on your device
  • SAP Business Technology Platform command-line tools
  • Cloud Connector of SAP BTP Connectivity: Set up Connection Parameters and HTTPS Proxy and Managing Subaccounts
  • SAP Translation Hub
  • Cloud Integration Message Endpoint (Runtime)
  • other scenarios which don't use browser or are not based on SAML authentication (system to system, app to app authentication, other 3rd-party client tools, etc)

Keywords

invalid credentials, uid, sap universal id, logon, login, password, s-user, download manager, btp , KBA , XX-SER-SAPSMP-SDM , SAP Support Portal - SAP Download Manager , XX-SER-UID , SAP Universal ID , BC-IAM-IDS , Identity Authentication Service , How To

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