SAP Knowledge Base Article - Public

3085814 - First log out attempt redirects to Homepage in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

The following behaviour occurs in SAP Analytics Cloud (SAC):

  • Log Out button needs to be pressed 2 times in order to successfully log out after opening Story/Model on any datasource
  • The first log out workflow redirects the user back to the SAP Analytics Cloud homepage

Environment

  • SAP Analytics Cloud (Enterprise) 2021.7.17
  • Default Identity Provider

Reproducing the Issue

  1. Log into SAP Analytics Cloud Tenant
  2. Navigate to Menu > Browse > Files
  3. Open the Sample /Files/Sample/Story/Model XXX
  4. Press Log Out at the top left for the first time and observe that you are redirected to home page
  5. Repeat the Log out workflow for the second time and observe you are successfully logged out and presented with the SAC Log in screen 

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-ADM , SAC Administration , LOD-ANA-AUT , SAC Authentication / Login , Problem

Product

SAP Analytics Cloud 1.0