SAP Knowledge Base Article - Preview

3085120 - "550 5.2.1 Mailbox cannot be accessed" error when connecting CPI to Outlook Mail Server

Symptom

When trying to connect CPI to Outlook Mail Server using Mail Receiver Adapter the iFlow will fail with:

javax.mail.AuthenticationFailedException - 550 5.2.1 Mailbox cannot be accessed [xxxxxxxx.xxxxxxxx.xxxx.OUTLOOK.COM]

The same error will appear if the connection is tested in Test Connectivity -> SMTP:


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Environment

SAP Integration Suite
SAP Cloud Integration

Product

Cloud Integration 4.0 ; SAP Cloud Platform Integration for process services 3.0

Keywords

SAP Cloud Integration, SAP Integration Suite, SAP Cloud Platform Integration, Cloud Platform Integration, SAP CPI, CPI, SCPI, HANA Cloud Integration, HCI, SAP HCI, tenant, iFlow, Integration Flow, MS Office 
, KBA , LOD-HCI-PI-CON-SOAP , SOAP Adapter , Problem

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