SAP Knowledge Base Article - Public

3084740 - New Hire Tasks not triggering after NHDR completion - Onboarding

Symptom

After completing NHDR steps, no tasks triggering like Write Welcome Message, Assign a Buddy task and so on.

Environment

SAP Successfactors Onboarding

Reproducing the Issue

  1. Go to Onboarding Dashboard
    2. Open newly initiated candidate
    3. Complete NHDR
    4. Go back to candidate and no task assigned
    5. Go to Manage Data >> Process >> process id
    6. Under Onboarding Tasks Configuration, no task ID associated
    5. Go to BPE: Monitor Process
    6. CreateNewHireTasksBlock is UNFINISHED

Cause

Item Description field in object 8 exceeds its max length of 128 characters.

Resolution

1. Go to Manage Onboarding and Offboarding Tasks >> Onboarding Programmes >> select the program name
2. Open Checklist and check those items who exceed the character limits, same with the Translation 
3. Items with message (0 characters remaining)
4. Remove some characters until the message shows the number of remaining characters


To correct existing affected candidate:

1. Go to BPE: Monitor Process
2. Look for UNFINISHED block “CreateNewHireTasksBlock”
3. Get the Job ID
4. Go to BPE: Manage Process Tasks
5. Filter it using the Job ID
6. Click Trigger Task button
7. Go back to Onboarding Dashboard, open the candidate and the tasks should be there.

Note for Support team: please see internal memo

Keywords

• New Hire Tasks not triggering
• Tasks not triggering
• Onboarding Tasks Configuration
• CreateNewHireTasksBlock
• com.successfactors.onboarding2.service.activities.ONB2StartNHA
• Item Description field in object 8 exceeds its max length of 128 characters , KBA , LOD-SF-OBX-NHA , New Hire Activities , Problem

Product

SAP SuccessFactors Onboarding 2105