SAP Knowledge Base Article - Preview

3084286 - Chat client troubles in Google Chrome and Safari Mobile


  • When an end user is connecting from and iPhone device, while using Safari, the chat button is not available
  • In some cases, even when the chat button is available, end users are getting a blank window and are not able to initiate a chat session



  • SAP Contact Center 7.0
  • Iphone (iOS)
  • Google Chrome (browser)
  • Safari (browser)


SAP Contact Center, on-premise edition 7.0


Chat, ECF, blank chat screen, blocked devices, BCM, Business Communication Management., Enhanced Communication Framework, Visitor chat , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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