SAP Knowledge Base Article - Preview

3084284 - Blank chat window for mobile end users on iPhone using either Google Chrome or Safari


  • Customer is using SAP Contact Center ECF chat features (see 2925046 - Using the visitor chat functionality in Contact Center)
  • When end user tries to initiate a chat, (while using iPhone and Chrome or Safari) they see a blank screen and are unable to perform chat activities



  • SAP Contact Center 7.0
  • iPhone (iOS)
  • Google Chrome (Browser)
  • Safari (Browser)


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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